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Cancellation & Refunds

When you book a tour, you are arranging for a program that requires us to reserve course space and equipment and to hire and train guides and support staff.  When you cancel or reschedule, we often incur the same costs and may have turned people away.  For this reason, the following policies apply. 

Individuals and groups of less than 16.
Cancellation requests made more than 72 hours before the scheduled departure will result in rescheduling of booking, a gift certificate, or refund less 20% booking fee.

Groups of 16 or more.
Cancellation requests made more than seven (7) days before the scheduled departure will result in rescheduling of booking (within 365 days), a group credit, or refund less 20% booking fee. No refunds or date changes are available with less than seven (7) notice. Final group counts are due no later than seven (7) days in advance of the program date. Groups will be charged for the greater of the confirmed count or the number of participants who participate on the day of the program. 

Cancellation and rescheduling requests must be made by calling our offices between 9am and 6pm. You are responsible for confirming contact.  

Participants should carefully review all program requirements and tour restrictions prior to booking. In booking, group leaders and all participants acknowledge that the final screening process will take place on-site upon arrival.  ArborTrek staff are authorized to deny any guest participation if they fail to meet any of the participation requirements, or if it is deemed they might pose a risk to themselves, other members of the group, or our staff.  No refunds will be issued if participants are denied access to the course for failure to meet screening or participation requirements (including exceeding the weight or height requirements), choose to depart the course early, or are removed from the course for their inability to follow guide instructions or to participate safely.


Participants with reserved bookings who fail to show for their reserved time and provide no prior notice of cancellation are liable for the entire fee. This policy applies to all participants, whether their tickets were paid for individually or as a part of a group.  No-shows or late arrivals are not eligible for refund, credit, gift certificate, rescheduling or any other reimbursement.

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ArborTrek Canopy Adventures Contact Form
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